Dan is Released from his SBC Shackles

December 30th, 2005 | by dan |

unshackledWhen I got the nastygram in the mail a few days ago I realized that I had let my little feud with SBC go on a little too long. The note was along the lines of “pay us our protection money now or we’ll fuck with your credit for the next 7 years” or some crazy nonsense. This led to a wonderful conversation with a SBC representative about my bill (who actually spoke real English, imagine that).

Me: “You sent me a nastygram”

SBC: “Pay your bill”

Me: “No. I haven’t had service for a while”

SBC: “That’s because you’ve not paid your bill”

Me: “No, my DSL stopped working because of noise on the line, I called SBC, they did some sort of test and said that the fault was on my side of the wiring. I tested my line at the NID (where SBC’s wire ends, and my local wire starts) and there was static there too. Someone from SBC came out while I was at work and said that he could not hear any noise on the line. I called back, said that was bullshit and I wasn’t going to pay anything until I have service. That was a few months ago. Now I’m talking to you.”

SBC: “Oh. Well, I’m sorry to hear that. If you want your service reinstated we’ll need $180 plus a reconnection fee.”

Me: “No. Being an SBC customer is as enjoyable as being a leech sucking on Wil Wheaton’s left nut.”


Ok Ok.. I didn’t really say that, but in hindsight I kinda wish I had.

Me: “I don’t want any part of SBC at all. No Phone, No DSL, No Nothing.”

SBC: “I’m sorry to hear that. I can cancel the phone but since you have DSL on the line you’ll be charged $200 for early disconnection”

Me: “I’ve had service forever. I should not be charged any disconnect fee.”

The conversation goes on with this person insisting that there will be a fee, me saying no, her getting a second person from SBC to say the same thing, and then finally five minutes later a third SBC flunky comes on the line and says that I’ve been a DSL customer for three years running that no, there should be no disconnect fee.

At this point I wanted to grill the first two flunkies about why they insisted charging me the $200, but I could see the parting of the clouds and didn’t want to rock the boat until I was for sure in the Free and Clear.

In the end I was taken off SBC’s lists and now I’ve got wireless internet from work, skype, and a cell phone from US Cellular. All is good in the world.

  1. 8 Responses to “Dan is Released from his SBC Shackles”

  2. By Mike on Dec 30, 2005 | Reply

    Damn Mike you tell them man. All companies try to screw us at some point or another. Comcast did the same thing to me and after I chewed their GM’s ass I got free cable and internet for 5 months.

  3. By Mike on Dec 30, 2005 | Reply

    Sorry about calling you Mike, Dan. I posted before I looked, lol.

  4. By danielcole on Dec 30, 2005 | Reply

    yeah, I should have gone after the first two flunkies about why they couldn’t see that I was a customer for 3 years and shouldn’t have a disconnect fee. Would have made for a better story for sure.
    but I didn’t. oh well.

    Free cable + internet for 5 months? You must have some quality argumentitive skills… I have an ex-landlord that screwed me out of a deposit check I might have you call.

  5. By Mike on Dec 30, 2005 | Reply

    Damn Mike you tell them man. All companies try to screw us at some point or another. Comcast did the same thing to me and after I chewed their GM’s ass I got free cable and internet for 5 months.

  6. By Mike on Dec 30, 2005 | Reply

    Sorry about calling you Mike, Dan. I posted before I looked, lol.

  7. By danielcole on Dec 30, 2005 | Reply

    yeah, I should have gone after the first two flunkies about why they couldn’t see that I was a customer for 3 years and shouldn’t have a disconnect fee. Would have made for a better story for sure.
    but I didn’t. oh well.

    Free cable + internet for 5 months? You must have some quality argumentitive skills… I have an ex-landlord that screwed me out of a deposit check I might have you call.

  8. By Mike on Dec 31, 2005 | Reply

    Way to stick it to the man.

    Hearing someone got screwed out of their deposit though makes me worry that I’ll get mine back from the previous apartment.

  9. By Mike on Dec 31, 2005 | Reply

    Way to stick it to the man.

    Hearing someone got screwed out of their deposit though makes me worry that I’ll get mine back from the previous apartment.

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